PowerSchool Registration Technical FAQs
Please read through our frequently asked questions carefully for important information and helpful tips about our full online registration process.
Who can I contact if I’m having technical difficulties?
PowerSchool Enrollment Family Support
- website: https://help.powerschool.com/t5/reg (includes new live chat support)
- email: support@infosnap.com
- phone: (866) 752-6850, Monday through Friday, 8-5 pm EST
I’m not sure how to answer a question. I don’t know what the question is asking.
You can contact your school office to ask any general questions about registration.
What’s a snapcode?
The snapcode is a key to your student’s data for the upcoming school year. You should receive a unique snapcode for each of your students. Since this is an email, you see a link that includes the snapcode. Using the link above automatically inserts your students unique snapcode for you.
Should I create an account?
If you’ve never completed an online form with InfoSnap, you will need to create an InfoSnap Account. This allows you to securely save your work and come back at a later time if necessary. You can use your email address or cell phone number. If you already have an account, you can sign in and complete the form using your existing account. Forms for multiple students can be completed in the same account.
I had to reset my password and I don't see my student's registration for the upcoming school year.
After a password reset, come back to this email and click on the snapcode link above to reconnect to this year's forms.
Do I have to answer all the questions?
Questions marked with a red asterisk (*) are required.
What if I make a mistake?
If you would like to make a change prior to submitting the form, you can either navigate back to the page using the “< Prev” and “Next >” buttons. Or if you are on the Review page, click on the underlined field. If you have already submitted the form, you will be able to make changes until the record is approved by the school. If you are unable to make changes, you need to contact your student’s school so they can make the changes for you.
I’ve completed the form; now what?
Once you have finished entering your information, click “Submit.” This will send all of the information you’ve entered to the school. You will also receive an email to show you have submitted the online registration update process. Please follow up as directed by your school. High School and Middle Schools have registration dates posted on the school websites.
What if I have more than one student in the district? Do I need to do this for each student?
Yes, because you’ll need to provide information that is specific for each student. We recommend that you complete and submit one form and then start another – this will allow you to “snap” (or share) selected family information, which saves you time.