Every once and awhile a student will experience technical difficulties. If this should happen, please contact the appropriate people as soon as possible. Waiting for issue to resolve can cause students to fall behind in their classwork.
Moodle and Edgenuity
Edgenuity works best on Firefox.
Help Desk: 734-994-5040 (Hours: Monday-Friday 7 am - 5 pm, no service on the weekend)
Email: firstname.lastname@example.org or email@example.com
We received a new message (11/02/2017) from MVU regarding Adventa:
ATTENTION Students/Mentors of Aventa Courses:
Michigan Virtual High School (MIVHS)
- Due to a Chrome browser update (Chrome 62 for desktop and Chromebook), some flash content is unable to play properly in lessons. A temporary resolution that has been provided is to use Internet Explorer/Edge or Firefox.
- A simple way to see what browser version you are on is to go to www.whatismybrowser.com. Version Chrome 61 is still able to play the flash content properly as long as the "Ask First" option is turned off.
MVS Help Desk: 1-888-889-2840
(Best to call while experiencing the difficulty and while you are sitting in front of your computer.)
Hours: Monday-Friday 7:30 am - 5:30pm
For unresolved technical problems please contact your building liaison (see staff page) or email: firstname.lastname@example.org
Some technical problems are due to insufficient knowledge of the Learning Management System on which your course runs. If you feel that the student orientation, offered during the first two weeks of classes, was not sufficient, or you did not attend at all, set up an appointment with your building liaison to help you learn how to navigate your course.The expectations is that students will begin work within 48 hours of receiving access to the course. Do not wait to seek help. Always contact your instructor and building liaison as soon as possible to resolve any technical difficulties or to set up a personal orientation for your course. It is crucial that you keep your instructor and building liaison informed of any difficulties, even if you think that they have been resolved.Lastly, use Word or Google Docs to complete assignments then upload and submit. Doing this will allow you to keep a digital or cloud copy of work submitted in case of a need to resubmit.